Terms and Conditions

Last updated: 17 August 2026

1. About Millerweb

Millerweb Limited provides technology consultancy, software and application development, AI-related services, Virtual CTO services and related digital services.

Millerweb Limited is registered in England and Wales under company number 05773346 with registered office at:

Union House, 111 New Union Street, Coventry, England, CV1 2NT.

2. Using our website

By using www.millerweb.biz, you agree to these terms.

You may use the website for lawful purposes and to obtain information about Millerweb and our services.

You must not:

  • attempt to gain unauthorised access to the website or associated systems;
  • introduce malicious software or code;
  • interfere with the operation or security of the website;
  • use automated methods to abuse or overload the website; or
  • use website content unlawfully.

We may change, suspend or withdraw website functionality where reasonably necessary.

3. Information on the website

We aim to keep the information on our website accurate and up to date but website content is provided for general information only.

Nothing on the website constitutes legal, financial, medical or other regulated professional advice.

Descriptions of services do not constitute a binding offer to provide those services.

4. Engaging Millerweb

Specific work will normally be governed by a proposal, quotation, statement of work, purchase order, contract or other written agreement.

That agreement may specify:

  • scope and deliverables;
  • responsibilities;
  • timetable;
  • fees;
  • payment arrangements;
  • intellectual property;
  • data protection requirements;
  • support arrangements;
  • hosting or third-party services; and
  • termination arrangements.

Where a project-specific agreement conflicts with these general terms, the project-specific agreement will take precedence.

5. Client responsibilities

Clients are responsible for:

  • providing accurate information and requirements;
  • making suitably authorised people available to the project;
  • providing timely decisions, approvals and feedback;
  • maintaining appropriate backups unless Millerweb has specifically agreed to provide them;
  • ensuring they have the legal right to provide data, content and materials supplied to Millerweb; and
  • reviewing and approving deliverables where appropriate.

Project dates may need to change where client dependencies or approvals are delayed.

6. Fees and payment

Fees will normally be stated in the applicable proposal, contract or invoice.

Unless otherwise stated, invoices are payable within 14 days of the invoice date.

Millerweb may suspend work on overdue accounts after reasonable notice.

Reasonable third-party costs, licences, hosting charges or expenses will only be charged where specified or agreed.

7. Intellectual property

Each party retains ownership of intellectual property it owned before the engagement.

Ownership and licensing of project-specific deliverables should normally be specified in the relevant proposal or contract.

Unless otherwise agreed in writing:

  • Millerweb retains ownership of its pre-existing software, frameworks, methodologies, libraries, tools, templates and know-how;
  • third-party and open-source components remain subject to their respective licences; and
  • once all applicable fees have been paid, the client may use the agreed project deliverables for the purpose for which they were commissioned.

Millerweb will not knowingly incorporate third-party intellectual property in a way that conflicts with an agreed client licence.

8. AI-generated and AI-assisted work

Some Millerweb services may involve artificial intelligence, machine learning or generative AI.

AI systems can produce incomplete, inaccurate or unexpected results. Appropriate human review should therefore form part of their use, particularly where outputs influence important decisions.

Unless expressly agreed otherwise, AI outputs should not be treated as a substitute for appropriately qualified legal, medical, financial or other regulated professional advice.

Millerweb will seek to design AI systems in accordance with agreed requirements relating to privacy, security, transparency and human oversight.

9. Third-party services

Projects may use services supplied by third parties, including cloud platforms, APIs, software libraries, hosting providers and AI platforms.

Third-party services may have their own terms, pricing, availability commitments and privacy arrangements.

Millerweb is not responsible for changes, outages or discontinuation of third-party services outside our reasonable control, although we will take reasonable steps to minimise their impact where they affect services we provide.

10. Confidentiality

Where either party receives confidential information in connection with a project, it must take reasonable steps to protect that information and use it only for the relevant business relationship.

This does not apply to information that:

  • is already lawfully public;
  • was lawfully known before disclosure;
  • is obtained lawfully from another source; or
  • must be disclosed by law.

11. Data protection

Each party must comply with applicable data protection legislation.

Where Millerweb processes personal information on behalf of a client, appropriate controller-to-processor terms will be agreed where required.

Our handling of personal information where Millerweb acts as controller is described in our Privacy Policy.

12. Warranties

Millerweb will perform professional services with reasonable care and skill.

Software and technology cannot ordinarily be guaranteed to operate without interruption or defects in every possible environment.

Any specific acceptance criteria, service levels or warranties must be set out in the relevant project agreement.

13. Liability

Nothing in these terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

Subject to this, and unless a project agreement states otherwise:

  • neither party will be liable for indirect or consequential loss; and
  • Millerweb’s aggregate liability relating to a particular engagement will not exceed the fees paid or payable to Millerweb in respect of that engagement during the preceding 12 months.

Nothing in these terms affects statutory rights that cannot lawfully be excluded.

14. Termination

A project may be terminated in accordance with its specific contract or statement of work.

Where no termination arrangements have been specified, either party may terminate an ongoing engagement by giving reasonable written notice.

Either party may terminate immediately for a serious material breach that is incapable of remedy or remains unremedied after reasonable notice.

Fees remain payable for work properly completed and committed third-party costs incurred before termination.

15. Website links

Our website may contain links to third-party websites.

They are provided for convenience and do not imply that Millerweb controls or endorses the third-party website or its content.

16. Governing law

These terms are governed by the laws of England and Wales.

The courts of England and Wales will have jurisdiction, subject to any rights that applicable consumer law requires to be exercised elsewhere.

17. Changes

We may update these website terms from time to time.

The current version will be published at www.millerweb.biz.